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Injury management

Early intervention injury triage and treatment is our priority

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Home  >  Injury management

InjuryAssist is Direct Health Solutions early intervention injury management service.
Through our 24×7 telehealth centre, our AHPRA triage nurses provide proactive injury triage and management advice to improve stay at work outcomes and minimise unnecessary medicalisation.

Our unique approach places the employee first with the emphasis on immediate care advice and injury assessment, ensuring optimal management to expedite recovery. Reduce recordable injuries, workers
compensation claims and absenteeism risk, and other impacts resulting from illness or injury
sustained in the workplace with InjuryAssist.

Programs are tailored to your needs and supported with the most powerful reporting technology to enable analysis of injuries in real-time.

InjuryAssist is Direct Health Solutions early intervention injury management service.
Through our 24×7 telehealth centre, our AHPRA triage nurses provide proactive injury triage and management advice to improve stay at work outcomes and minimise unnecessary medicalisation.

Our unique approach places the employee first with the emphasis on immediate care advice and injury assessment, ensuring optimal management to expedite recovery. Reduce recordable injuries, workers
compensation claims and absenteeism risk, and other impacts resulting from illness or injury
sustained in the workplace with InjuryAssist.

Programs are tailored to your needs and supported with the most powerful reporting technology to enable analysis of injuries in real-time.

24×7 InjuryAssist service providing immediate injury triage and management advice following employee injury or illness. Our Injury & Illness Triage Nurses utilise best practice protocols to triage the injury/illness, provide immediate first aid advice, and recommend treatment for more serious medical issues. In the event that medical intervention is required our team will coordinate priority appointments with our national network of best of breed medical specialists and allied health providers in their local area.

 

24×7 InjuryAssist service providing immediate injury triage and management advice following employee injury or illness. Our Injury & Illness Triage Nurses utilise best practice protocols to triage the injury/illness, provide immediate first aid advice, and recommend treatment for more serious medical issues. In the event that medical intervention is required our team will coordinate priority appointments with our national network of best of breed medical specialists and allied health providers in their local area.

 

InjuryAssist - How it works

Report injury

Injury reported to our 24-hour medical triage line

Nurse triage

Nurse triages symptoms and supported by protocols to determine best practice management

Immediate advice

Immediate first aid advice, functional and activity advice, as well as treatment recommendations

Notification

Instant notification to key stakeholders via email / SMS

Medical referral

Full concierge service via our extensive preferred medical and allied health provider network

Follow up

Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes

Reporting

Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting

InjuryAssist - How it works

Injury reported to our 24-hour medical triage line
Nurse triages symptoms and supported by protocols to determine best practice management
Immediate first aid advice, functional and activity advice, as well as treatment recommendations
Instant notification to key stakeholders via email / SMS
Full concierge service via our extensive preferred medical and allied health provider network
Fully customised follow up programs to ensure expedited recovery and sustainable return to work outcomes
Real-time portal of all injury data collected and sophisticated management dashboards for trend reporting

RTW & Claims Management

Scale up/scale down, or outsource full services. With our highly qualified team of allied health and medical
professionals experienced in injury and claims management, you will have access to the best
resources for the optimal output on each claim.

Key Features

  • Ongoing injury management
  • Engage with all stakeholders
  • RTW plans & workplace interventions
  • Medical case conferences
  • Claims administration & medical expense management
  • Liaise with insurers/agents
  • Claims management technology
  • Strategic claims portfolio advice

A single software hub to track, monitor and manage workplace incidents and injuries. With an intelligent investigation module, IncidentTrack has the ability to report issues, hazards, and near misses on the spot. Our software is customisable and scalable, offering powerful data analytics to identify emerging issues and manage organisational risks. IncidentTrack can run on any PC, tablet or smartphone.

A single software hub to track, monitor and manage workplace incidents and injuries. With an intelligent investigation module, IncidentTrack has the ability to report issues, hazards, and near misses on the spot. Our software is customisable and scalable, offering powerful data analytics to identify emerging issues and manage organisational risks. IncidentTrack can run on any PC, tablet or smartphone.

Key features

Record all incidents and injuries

A cost effective, enterprise level online reporting of all workplace incidents and injuries.

Customise your portal and report forms

Easy customisation of all your forms and reports

Immediate notifications

Immediate email/SMS notifications of completed reports to any stakeholder.

Incident Investigation & Corrective Action Modules

Customise your investigation process and corrective action methodology

Powerful reports and interactive dashboards

Embedded business intelligence dashboards and comprehensive report analytics.

Storage facility for documents and photos directly from PC, phone, or iPad

Unlimited storage of photos, videos, images, documents against incidents

Safe and secure cloud reporting

Secure data centre storage located in Australia

Key features

A cost effective, enterprise level online reporting of all workplace incidents and injuries.
Easy customisation of all your forms and reports
Immediate email/SMS notifications of completed reports to any stakeholder.
Customise your investigation process and corrective action methodology
Embedded business intelligence dashboards and comprehensive report analytics.
Unlimited storage of photos, videos, images, documents against incidents
Secure data centre storage located in Australia

Training

Direct Health Solutions training packages reflect the fact that most learning is derived from practical, workplace based activities and therefore vary in their mode of delivery from onsite workshops, to webinars, to automated videos. We have an extensive resource library to customise a training solution to your needs, or we can develop brand new content with our team of in-house experts. We offer training solutions in Leading Return to Work for Frontline Managers, Identifying and Overcoming Return to Work Barriers, Engaging Stakeholders, to name a few.

Consulting

Direct Health Solutions offers expert consulting services throughout the lifecycle of an injury. From prevention through to accurate task analyses and incident/risk data analytics, to complete claims management and portfolio minimisation strategies. Our team of experts has the right mix of skills and experiences that combine into a powerful knowledge base for you to tap into instantly.

 

Training

Direct Health Solutions training packages reflect the fact that most learning is derived from practical, workplace based activities and therefore vary in their mode of delivery from onsite workshops, to webinars, to automated videos. We have an extensive resource library to customise a training solution to your needs, or we can develop brand new content with our team of in-house experts. We offer training solutions in Leading Return to Work for Frontline Managers, Identifying and Overcoming Return to Work Barriers, Engaging Stakeholders, to name a few.

Consulting

Direct Health Solutions offers expert consulting services throughout the lifecycle of an injury. From prevention through to accurate task analyses and incident/risk data analytics, to complete claims management and portfolio minimisation strategies. Our team of experts has the right mix of skills and experiences that combine into a powerful knowledge base for you to tap into instantly.

 

Proven results

51% TRIFR
reduction

60%
medical treatment reduction

99%
employee participation

Our platforms

Our Telehealth nurse team utilise gold standard clinical decision protocols and technology platforms that streamline services from initial injury report through to treatment coordination, keeping all stakeholders informed each step of the way. Our years of investment ensure we can provide significant service efficiencies, lowering the cost of injury management and expedite a safe and sustainable return to work following a workplace injury or illness.

Find out more

Our platforms

Our Telehealth nurse team utilise gold standard clinical decision protocols and technology platforms that streamline services from initial injury report through to treatment coordination, keeping all stakeholders informed each step of the way. Our years of investment ensure we can provide significant service efficiencies, lowering the cost of injury management and expedite a safe and sustainable return to work following a workplace injury or illness.

Find out more

Testimonials

Testimonials

Case Studies

View All Case Studies

Retail & Entertainment Industry

24x7 AbsenceAssist Service

This case study relates to the largest gaming and entertainment organisation in Australia. Overlooking Darling Harbour, it recently underwent a huge $870 million redevelopment, with the goal of becoming Sydney’s most loved entertainment destination. It offers a lifestyle experience with classy restaurants and bars, luxurious accommodation and high-end fashion, a sumptuous day spa, an amazing […]

Read more

Food & Beverage Industry

24x7 InjuryAssist Service

The organisation is a large premium branded beverage and food company and one of the top five bottlers in the world. The company employs 6,000 employees across Australia, covering over 100 site locations as well as field employees. The client views the safety and wellbeing of its staff as a high priority, and has a […]

Read more

Public Transport Industry

24x7 InjuryAssist Service

The organisation is a leading public transport company with a team of over 5,700 employees working on trains, busses, ferries and light rail services across Australia and New Zealand. The company provides bus services for a third of the city’s bus network, and has more than 1,102 staff, 46 public bus routes and 505 vehicles. […]

Read more

Case Studies

View All Case Studies

Retail & Entertainment Industry

24x7 AbsenceAssist Service

This case study relates to the largest gaming and entertainment organisation in Australia. Overlooking Darling Harbour, it recently underwent a huge $870 million redevelopment, with the goal of becoming Sydney’s most loved entertainment destination. It offers a lifestyle experience with classy restaurants and bars, luxurious accommodation and high-end fashion, a sumptuous day spa, an amazing […]

Read more

Food & Beverage Industry

24x7 InjuryAssist Service

The organisation is a large premium branded beverage and food company and one of the top five bottlers in the world. The company employs 6,000 employees across Australia, covering over 100 site locations as well as field employees. The client views the safety and wellbeing of its staff as a high priority, and has a […]

Read more

Public Transport Industry

24x7 InjuryAssist Service

The organisation is a leading public transport company with a team of over 5,700 employees working on trains, busses, ferries and light rail services across Australia and New Zealand. The company provides bus services for a third of the city’s bus network, and has more than 1,102 staff, 46 public bus routes and 505 vehicles. […]

Read more

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Contact us

General enquries: 1300 851 080

Sales enquries: 1300 655 123

Email: [email protected]

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